Hey, we’re LOOP. We use predictive models and real-time driving data to create fair and equitable car insurance whilst eliminating biased and discriminatory factors—like credit scores, zip codes, and job titles—from the equation. We’re a mission, with a business.
We believe systemic injustice has no place in our financial systems. That’s why we only look at how and where you drive to give you a car insurance quote that you can feel great about.
Backed by top-tier VCs, institutional investors, and reinsurers who all believe in bringing change to this industry, we’re committed to giving back and being a force for good in the world so we can uplift the communities impacted by systemic injustice. To us, that’s what it means to Drive Good.
Our community, Members, and team are at the heart of who we are and why we do what we do. If you’re looking to join a dynamic bunch who are positive, engaging, and diverse… you’ve found the right place.
Responsibilities
As a Member Engagement Agent, your core responsibility will be to work with existing LOOP drivers at the time of their policy renewal, and to prevent cancellations. You will make policy changes and/or endorsements to ensure drivers’ renewal policies have accurate information, therefore an accurate premium. You will also work to prevent pending cancellations by ensuring proper policy setup, payment, coverage adjustment, and other necessities as determined. Lastly, you will reinstate recently canceled policies, if possible.
Your success will be tied to customer satisfaction, achieving renewal targets, and meeting quality requirements. You will be responsible for hitting a preset renewal and retention target each month. You will also be measured on following underwriting guidelines and the LOOP Method on each quote to ensure compliance and identify growth opportunities.
Qualifications
- Active Property and Casualty or Personal Lines insurance license in Texas REQUIRED. Unlicensed candidates will not be considered.
- 3+ years experience selling or servicing auto insurance in a remote call center setting
- Proven track record of exceeding insurance production goals
- Knowledge of state insurance regulations and laws
- Thorough understanding of private-passenger auto insurance coverages, offered by LOOP
- Ability to work independently, stay organized, manage priorities, and exercise sound judgment
- Demonstrated commitment to high quality customer service
- Solid computer, IT, and systems experience, especially Google Workspace, Zendesk, and others
- Ability to adapt to new technology as we build our processes and workflows
- Bilingual a plus
Details
- This position is for full time, remote work, with the option to work out of our HQ in Austin, TX
- Pay Range: $24.50 - $27.50 hourly plus possible monthly attainment bonus. Pay ranges are used in good faith, depend on experience, and are subject to change
- Time Allocation: 50% working customer renewals, 35% cancellation prevention, 10% performance improvement thorough meetings and trainings, 5% working on ad-hoc projects
- Employee Stock Options
- Health and Dental Benefits
- Flexible PTO
- Fourteen Weeks Paid Family Leave
