The Los Angeles Film School is seeking to bring an Accounts Receivable (AR) Staff to join our growing team. The AR Staff will be part of the Business Office department reporting under the Accounts Receivable Manager. This position's primary responsibility is the recovery of outstanding balances owed by the student and ensure timely payment of student balances to minimize risk of uncollectability. Adequate follow up on students whose accounts are past due is essential. This will also assist in setting up installment and/or payment plan agreements on students' outstanding balances. Customer service will also be key as this position requires continuous follow up and coordination with students with regards to status of their accounts.
Responsibilities
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- Initiate contact with students who have past due balances with the school via phone, email, collection letters, at a minimum
- Stratify collection activities to maximize cash receipts
- Set up installment/payment plan agreements on student's outstanding balances
- Monitor status of all outstanding payment plans to ensure that the school is properly secured with marginal risks on open balances
- Updates the AR system to document student outreach on recovery of balances
- Answers various student queries (in person or via telephone) and direct them to the proper department, if needed
- Coordinates with the rest of the AR Group and Financial Aid department on questions with regards to student accounts/status/payment options
- Assist on weekly review of stipend register and check printing
- Assist the AR Manager on preparation of monthly and/or quarterly reports essential to track and summarize recovery efforts and departmental performance
- Assist in Open House activities one Saturday in a month
- Assist in other ad-hoc, administrative and special project requests, as needed
Job Requirements
- Associates Degree, at a minimum
- At least 1-3 years of experience in accounts receivable credit and collection functions
- Previous experience with the Education/School industry, preferred
- Exceptional customer service skills
- Professional and courteous phone manners with the ability to handle multiple calls simultaneously
- Basic computer skills required (Excel, Word, basic spreadsheet, and formula)
- Excellent verbal and written communications skills
- Good organizational, interpersonal, and problem-solving skills
- Ability to multi-task and prioritize
- Open and willing to learn and adapt well to changes and pressures in the workplace
- Ability to maintain a high degree of confidentiality
